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7.10 Despite other provisions, commercial users may cancel orders as described above, with the exception of special orders such as custom-made hardware systems, large or special orders. Customers are informed of this restriction at the time of purchase. 9.2 A.A. obligations do not apply to components of consumable consumables (e.g.B. Toner in printer cartridges) or where a defect is caused by an external cause such as wear, appropriate software or hardware, which has been loaded by the customer onto the product or connected to the product, if such software or hardware has not been supplied by DCA, an accident, hazard, humidity control, electrical load or other environmental conditions that are not generally present in a safe home or office environment. DCA will comply with its legal obligations regarding the repair and/or replacement of products. These obligations depend on the proper use of the products and do not apply to parts of products that have been modified or repaired without the prior written consent of DCA. Customers should give DCA`s technical staff appropriate access to their computer hardware to diagnose problems and perform repairs. This access may include remote support. If access is denied, DCA is not responsible under any hardware warranty. 9.9 Before a DCA engineer starts working, it is the customer`s responsibility to back up all records, information, files, operating software, data or anything else on their computer system that may be affected.
If the data on the customer`s computer system is affected as a direct result of the provision of the service by DCA, DCA will attempt to retrieve this information on its computer system. DCA assumes no further liability or liability for any damage, damage or damage lost, damaged or lost by the customer`s computer system that has not been properly secured. Limitation of Liability. Kerio is not responsible for providing support under any other agreement between the End User and a Kerio reseller or distributor (including, but not limited to, an extended warranty or a support, service or repair agreement). products: a single commodity (including software), as described in a recent document physically published and/or on its website by DCA, or as described in an order confirmation that the customer purchases or agrees to purchase from DCA, with the exception of items added by customers to DCA hardware; Please read this sales agreement before using kerio Technologies, Inc. .